Privacy Policy

Your Privacy is Important to us

Automotive Online Ltd T/A Quick Car Finance understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.quickcarfiance.co.uk ('Quick Car Finance Site') and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy [is deemed to occur upon your first use of [Our] Site] AND/OR [You will be required to read and accept this Privacy Policy when signing up for an Account]. If you do not accept and agree with this Privacy Policy, you must stop using [Our] Site immediately.

About us

Our Site is owned and operated by Automotive Online Ltd T/A Quick Car Finance, a Limited Company registered in England under company number 07968386.

Registered address: This Work Space, 18 Albert Road, Bournemouth, BH1 1BZ

Main trading address: This Work Space, 18 Albert Road, Bournemouth, BH1 1BZ

VAT number: 405191033.

Contact: Paul Williams.

Email address: [email protected]

Telephone number: 0330 822 6446

Postal Address: This Work Space, 18 Albert Road, Bournemouth, BH1 1BZ

We are regulated by The Financial Conduct Authority, Licence Number 764855. We act as a broker, not a lender

What Does This Policy Cover?

This Privacy Policy applies to your use of Our Site and our Services. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the 'GDPR') as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

• The right to be informed about our or collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
• The right to access the personal data we hold about you. Part 13 will tell you how to do this.
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes.
  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  • Rights relating to automated decision-making and profiling. some parties we work with do use automated systems to make their decisions, you do have the right to contest this decision and can do so by using the contact details below

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided below. Please note that as a regulated firm, in addition to GDPR and Data Protection Laws, we are also required to abide by other regulations and laws. Due to this, we may not be able to fully act on your requests where you are exercising your rights; however where exemptions apply, our team will fully explain why we are limited to act on your request, or how we have partially acted on your request.

Further information about your rights can also be obtained from the Information Commissioner's Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our OR my use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.

What Data Do We Collect?

Depending upon your use of our Site, we may collect some or all of the following personal and non-personal data via our online application form:

• Name
• Date of birth
• Licence type
• Marital status
• Gender
• Address and residential status
• Email address
• Telephone number
• Business name
• Job title and employment information
• Income information
• Payment information
• Information about your preferences and interests
• IP address
• Web browser type and version
• Operating system
• A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to

We act as a Data Controller. If you do not provide us with the above information, we may not be able to offer you our services.

How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data (if you wish to withdraw your consent please use the above contact details), or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:

• Providing and managing your Account
• Providing and managing your access to Our Site
• Personalising and tailoring your experience on Our Site
• Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
• Personalising and tailoring our products and services for you.
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email, SMS, and post that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us via any of the means above).
• Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.
• Carrying out a credit check via a third parties in order to access your likelihood of being approved for credit with one of the lenders we work with.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and telephone and text message and post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. Third Parties (including BlueOwl Network Ltd T/A Autoconvert.co.uk) whose content appears on our Site may use third-party Cookies, as detailed below. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties. we use the following automated systems for carrying out certain kinds of decision-making AND profiling. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention' (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so. Please contact us to find out more using the details in Part 15.

The following automated decision-making method(s) may be used: Checking the criteria of our lending panel against information you have supplied to determine the likelihood of an application for car finance being accepted by one of the lender we work with. Sending information to a 3rd party credit reference agency or company to determine a soft search credit score. This is to further determine the likelihood of being accepted with one of our lender panel before a full application is propped to them.

Submitting an application through to a lender via an API (Application Programming Interface) for a fast decision.

The following automated profiling may take place:

Using you're the data provided on your application we may look to market specific products or services to you. We want to make marketing relevant and data you provide can help us choose which products and services may be most suitable. (Example: If you have dependants and are looking for a family vehicle we could send you details of family vehicles as they come into stock).

Where and when we need your consent - There will be circumstances where we will only process your data if we have your consent to do so. For example, if you provide us with data that is classed as a special category of data such as health information, criminal records of convictions and offences, or allegations of criminal offences. We will only process this with your permission (unless we feel the processing is necessary to protect your vital interests or if the law allows us to do so). You have a right at any time to ask us to stop the processing of that specific data.

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Full application details will be kept until it is determined that you are no longer interested in our products and services.

The maximum length your information will be kept will be 7 years. After this point your information will be confidentially destroyed.

How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR. Please note third parties we work with may keep data outside of an approved EEA state, whilst we carry out thorough due diligence on firms, we recommend reading their privacy policies.

Please contact us using the details below for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

• SSL secure site
• Dedicated encrypted CRM systems

Do You Share My Personal Data?

We may share your personal data with other companies in our group for them to contact you regarding specific products or services you have expressed an interest in. This includes subsidiaries and our holding company and its subsidiaries.

We may sometimes contract with the following third parties to supply certain products and services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

• BlueOwl Network Ltd T/A Autoconvert.
• Equifax ltd
• Advantage Finance Ltd
• Moneybarn No1 Limited
• Oodle Financial Services Ltd
• Blue Motor Finance Ltd
• Oplo CF Limited
• Mallard Leasing Ltd
• Go Car Credit Ltd
• Mechanical Breakdown and General Insurance Services Ltd
• Automoney Motor Finance
• Close Brothers Motor Finance
• Marsh Finance Ltd
• i3 Technology Group
• Codeweavers
• Warranty 2000
• Zopa Bank Ltd
• Billing Finance Ltd
• IPW1 LTD T/A Clever Warranty
• RateSette
• JBR Capital Ltd
• Specialist Motor Finance Ltd
• Auto Assist Holdings Ltd
• Ultimotive Ltd
• Shawbrook Bank Ltd
• Secure Trust Bank PLC, One Arleston Way, Solihull, B90 4LH Ltd
• Clever Call Pty Ltd, 8th Floor, The Offices 4, One Central World Trade Centre, Dubai
• Green Oval Remarketing, 132-134 Stanley Green Rd, Poole BH15 3AP
• AMS Insurance Services Limited, Heyford Park House, Heyford Park, Upper Heyford, Oxon, OX25 5HD
• Paragon Bank, 51 Homer Road, Solihull, B91 3QJ
• Clever Warranty Ltd

Our CRM system, AutoConvert (Blue Owl Network Ltd) will check the following records about you and with their chosen Credit Reference Agencies (CRA), Equifax Ltd and Experian Ltd. We will make checks such as; assessing this application for credit and verifying identities to prevent and detect crime

When Equifax and/or Experian receives a search request from us via AutoConvert, they will place a soft quotation footprint that will be visible to you only, on your credit file; other parties including lenders will not see this. This quotation footprint will not be seen by other parties and it will not affect your credit score/rating or ability to apply for finance from other lenders (please note that when lenders conduct these searches with CRA's, it may leave a footprint). AutoConvert will access from Equifax Ltd and/or Experian Ltd both public (including the electoral register) and shared credit and fraud prevention information. This information will be used to check your eligibility against a select group of lenders

We will not see any information on your credit file, AutoConvert will only provide a list of lenders that you are likely to be accepted for given the information supplied using their brokering technology that understands most of the acceptance criteria of the lenders on their panel.

If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to FPAs and other organisations involved in crime and fraud prevention.

You can contact CRA's on the below:

• Equifax Ltd, Customer Services Centre, PO Box 10036, Leicester, LE3 4FS or call 0800 014 2955 or visit www.equifax.co.uk
• Experian Ltd, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ, UK https://www.experian.co.uk/contact-us/

For further information on Credit Reference Agencies and how they will use your data, please refer to their Credit Information Notice: Credit Reference Agency Information Notice (CRAIN) | Experian

The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Further details of how your information will be used by our finance partners and these fraud prevention agencies, can be found in the above privacy links.

Please note that your information will also be shared with the party that you are looking to obtain a vehicle or other such product from. The purpose of sharing this information is so they can raise the necessary documentation, and liaise with you regarding collection of your product. Throughout the process we may also have to pass along further details for e.g a complaint has been risen and we need to dicuss further details, you would like to refinance a product etc. Please note these are examples and not an exhaustive list. We will never share information for which a third party has no use in your finance journey with ourselves.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party's obligations under the law, as described above in Part 9.

If any personal data is transferred outside the EEA, [we] will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 9.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Transfer of data outside the EEA

For the fulfilment of some of our services to you we may process some of your data outside of the European Economic Area ('EEA') such as handle some inbound calls, and make some outbound calls to you from a secure third party call centre based in South Africa to both deal with your enquiries and also perform some of our services.

Where we process data outside of the EEA we have ensured that adequate protection is in place and appropriate safeguards are applied.

We use safeguards such as Commission approved model clauses, and other appropriate safeguards when processing personal data outside the EEA. For more information or to obtain a summary of these safeguards, please contact us as set out at the end of this Policy.

How Can I Control My Personal Data?

In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via [our] site, you may be given options to restrict [our] use of your personal data. In particular, [we] or [I] aim to give you strong controls on [our] or [my] use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from [us] which you may do by unsubscribing using the links provided in [our] emails [and] or [SMS’s] at the point of providing your details ([and by managing your account]).

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service ('the TPS'), the Corporate Telephone Preference Service ('the CTPS'), and the Mailing Preference Service ('the MPS'). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

Can I Withhold Information?

You may access certain areas of our Site without providing any personal data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see our Cookie Policy

How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a 'subject access request'.

All subject access requests should be made in writing and sent to the email or postal addresses detailed in this policy. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

we will respond to your subject access request within 20 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

How can I contact you and Preference Management?

If you have any queries or concerns relating to our privacy policy then please send an email us [email protected]

Alternatively you can write to our Data Protection Officer at the following address:

If you would like to opt-out of uses of your personal data please email us with your request to [email protected]

How Do You Use Cookies?

Our site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us OR me and are used only by us. we use Cookies to facilitate and improve your experience of our Site and to provide and improve our products AND/OR services. we have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using our site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us Third-party Cookies are used on our Site for Analytics. For more details, please refer to the table below. These Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them.

All Cookies used by and on our Site are used in accordance with current Cookie Law.

Before cookies are placed on your computer or device, you will be shown a pop up message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be 'strictly necessary'. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings as detailed below, but please be aware that our Site may not work properly if you do so. we have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the products and services offered through it.

The analytics service(s) used by our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.

The analytics service(s) used by our Site use(s) the following Cookies:

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our products and services. By using our Site you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us Third-party Cookies are used on our Site for improving the functionality of our site and understanding how people find our site. In addition, our Site uses analytics services provided by Google, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our Site. For more details, please refer to our Cookie Policy https://quickcarfinance.co.uk/cookie-policy.

Contact Details

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Paul Williams):

Email address: [email protected]

Telephone number: 0330 822 6446.

Postal Address: Quick Car Finance, This Work Space, 18 Albert Road, Bournemouth, BH1 1BZ

Third Party Contacts

To contact third party providers please use the following details:

Autoconvert.co.uk, The Granary, 50 Barton Road, Worsley, Greater Manchester, M28 2EB.
www.autoconvert.co.uk

Equifax Ltd, Customer Services Centre, PO Box 10036, Leicester, LE3 4FS or call 0800 014 2955 or log on to
www.equifax.co.uk

Advantage Finance Ltd, 2 Stratford Court, CO S&U PLC Cranmore Boulevard, Shirley, Solihull, B90 4QT
https://www.advantage-finance.co.uk/home

Moneybarn No1 Limited, The New Barn, Bedford Road, Petersfield, GU32 2LJ.
https://www.moneybarn.com/privacy-policy/

Oodle Financial Services Limited, One Callaghan Square, Cardiff, CF10 5BT
https://oodlecarfinance.com/privacy-policy

Blue Motor Finance Ltd, Darenth House, 84 Main Road, Sundridge, Kent, TN14 6ER
https://bluemotorfinance.co.uk/PrivacyPolicy

Oplo CF Limited, Viscount Court, Sir Frank Whittle Way, Blackpool, Lancashire FY4 2FB
https://www.myoplo.co.uk/

Go Car Credit Limited, 1st Floor, Chadwick House, Birchwood Park, Warrington, WA3 6AE
https://gocarcredit.co.uk/privacy-notice

CLS Finance Ltd, Unit 2, Alexandra Street, Hyde, Cheshire, SK14 1DX
https://www.clsfinance.co.uk/gdpr

PCF Bank Limited, Pinners Hall, 105-108 Old Broad Street, London, EC2N 1ER
https://pcf.bank/privacy

Mechanical Breakdown and General insurance Services ltd
https://mbgdirect.com

Automoney Motor Finance,25-27 Surrey, Norfolk, NR1 3NX
https://www.automoneymotorfinance.co.uk/

i3 Finance, The Old Garage, Genn Ln, Worsbrough, Barnsley, South Yorkshire S70 6TF https://www.i3.finance

Codeweavers Ltd, Barn 4, Dunston Business Village, Staffordshire, ST18 9AB https://www.codeweavers.net/

Zopa Bank Ltd 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG
https://www.zopa.com/

Billing Finance Ltd The Causeway, Great Billing, Northampton, NN3 9EX
https://billingfinance.co.uk/

RateSetter, One Southampton Row, London, WC1B 5HA
https://www.ratesetter.com/

Close Borthers Motor Finance, 10 Crown Place, London, EC2A 4FT
https://www.closemotorfinance.co.uk/

IPW1 LTD T/A Clever Warranty
https://www.cleverwarranty.com

JBR Capital Ltd, 773 Finchley Road, London, NW11 8DN
https://jbrcapital.com/

Specialist Motor Finance Ltd, International House, Kingsfield Court, Chester Business Park, Chester, CH4 9RF
https://www.smfmotor.com/

Warranties 2000 Ltd, The Antler Complex, Bruntcliffe Way, Morley, LS27 OJG
https://warranties2000.co.uk/

Auto Assist Holdings Ltd, Union House, 111 New Union Street, Coventry, CV1 2NT
https://www.autoassistgroup.com/

Ultimotive Ltd, Severalls Business Park, 4 Altbarn Close, Colchester, Essex, CO4 9HY
https://www.ultimotive.co

Shawbrook Bank Ltd, Warley Hill Business Park, Great Warley, Brentwood, Essex, CM13 3BE
https://www.shawbrook.co.uk/

Secure Trust Bank PLC, One Arleston Way, Solihull, B90 4LH Ltd
https://www.securetrustbank.com/

Clever Call Pty Ltd, 8th Floor, The Offices 4, One Central World Trade Centre, Dubai
https://www.clevercall.co.za/

Clever Warranty Ltd, 18 Albert Road, Bournemouth, BH1 1BZ

Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

1. Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. we recommend that you check this page regularly to keep up-to-date. This policy was last updated on 12th February 2024.

17. A condensed guide to the use of your personal information by ourselves, 3rd parties and at Credit Reference and Fraud Prevention Agencies

1) When you apply for finance with us Quick Car Finance, your details will be passed into a 3rd party company BlueOwl Network Ltd T/A Autoconvert.co.uk(contact details below), this organisation will check the following records about you and with their chosen Credit Reference Agency (CRA), Equifax Ltd(contact details below)

a) Our own;
b) Autoconvert.co.uk.
c) Those at Equifax Ltd.When Equifax receives a search request from us via Autoconvert, they will place a soft quotation footprint that will be visible to you only, on your credit file, other parties including lenders will not see this. This quotation footprint will not be seen by other parties and will not affect your credit score/rating or ability to apply or finance from other lenders.
d) Autoconvert.co.uk will access from Equifax Ltd both public (including the electoral register) and shared credit and fraud prevention information. This information will be used to check your eligibility against a select group of lenders.
e) We will not see any information on your credit file, Autoconvert.co.uk will only provide a list of lenders that you are likely to be accepted for given the information supplied using there brokering technology that understands most the acceptance criteria of the lenders on their panel.
f) Those at fraud prevention agencies (FPAs). We will make checks such as; assessing this application for credit and verifying identities to prevent and detect crime.

2) Information on applications will be sent to CRAs and will be recorded by them.

3) If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to FPAs and other organisations involved in crime and fraud prevention.

4) Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances when required by law or where permitted under the terms of the Data Protection Act 1998.

How to find out more
You can contact our chosen 3rd Party, BlueOwl Network Ltd T/A Autoconvert.co.uk or the Credit Reference Agency, Equifax; the information they hold may not be the same so it is worth contacting them all.
All other third parties can be found on the information above.

How do I lodge a complaint about the use of my personal information?

You can lodge a complaint with us directly by contacting us on one of the above contact details.

You also have the right to lodge a complaint directly with the Information Commissioner's Office (ICO).

The ICO are the regulator who makes sure that we use your personal information in a lawful way.

You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.